The Middle Office Assistant will provide operational support across core banking functions, ensuring efficient transaction processing and strict adherence to risk and compliance standards. The role combines account management, regulatory oversight, and internal coordination to support smooth day-to-day banking operations.
Client Details
The client is a regulated financial institution operating within the banking sector, focused on delivering secure, compliant, and efficient banking services. They maintain a strong emphasis on operational control, regulatory adherence, and collaborative teamwork across departments to ensure high standards of client service and risk management.
Description
The responsibilities of the Middle Office Assistant include:
*Opening and maintaining customer accounts, processing deposits, withdrawals, and transfers accurately.
*Supporting internet banking set-up and resolving account-related queries in a timely manner.
*Ensuring full compliance with KYC and AML requirements, including monitoring and escalating suspicious activity.
*Maintaining accurate customer records while safeguarding sensitive data and ensuring confidentiality.
*Collaborating with the Sales team to support account-related targets and service delivery.
*Liaising with Treasury to process documentation for non-routine transactions.
*Coordinating with Admin/HR regarding vendor set-up and standing order maintenance.
*Contributing to system improvements, automation initiatives, and data integrity checks.
Profile
The successful Middle Office Assistant candidate will have 1-3 years’ experience in banking, customer service, or account management. They will demonstrate a strong understanding of banking operations and financial regulations, including familiarity with SWIFT payment instruction series.
They will be detail-oriented, organised, and comfortable working in a fast-paced environment, with strong communication skills and proficiency in Microsoft Office. Fluency in Portuguese and English (written and spoken) is highly desirable.
Job Offer
*A permanent opportunity within a regulated banking environment in the City of London.
*Exposure to middle office operations and cross-departmental collaboration.
*The chance to develop expertise in compliance, treasury processes, and operational risk controls.
*A platform for career progression within banking and financial services.