We are looking for an experienced Ticketing and Events Marketing Assistant
Join this fantastic venture, one of London’s most vibrant live music venues and restaurants, as a Ticketing and Marketing Assistant. This role offers a unique opportunity to contribute to the success of our events and restaurant operations. With a fast-paced calendar of shows, special events, and restaurant offers, we are looking for a dynamic individual to enhance our ticket sales, restaurant bookings, and brand visibility.
The role is focused on increasing ticket sales and restaurant bookings, supporting day to day ticketing and box office admin and helping deliver marketing activity across digital, social, email and local outreach.
Day-to-Day of the Role
Ticketing and Bookings
*Support ticket sales for all events, including setup, allocations, promotional codes, and customer inquiries.
*Manage box office operations and handle event day ticketing requirements.
*Monitor sales performance, reporting on key trends and identifying opportunities.
*Assist with restaurant reservations and guest list management using platforms like Universe, Eventbrite, Eventim, OpenTable, Bandsintown, and Songkick.
*Promote restaurant offers, including lunchtime deals and seasonal menus.
*Ensure all customer communications are clear, accurate, and handled with care.
Marketing and Audience Growth
*Assist in implementing the marketing plan to meet commercial goals.
*Create and schedule content across social media, email, and the website.
*Manage and segment the mailing list to optimize performance tracking.
*Coordinate marketing campaigns with artists, agents, and promoters.
*Support influencer partnerships and local marketing activities to boost awareness and bookings.
*Produce engaging onsite content, including stories and short clips.
Admin and Reporting
*Maintain marketing and ticketing trackers, assets, and calendars.
*Provide weekly reports on ticket sales, bookings, campaign performance, and ROI.
*Ensure compliant management of customer data.
Required Skills & Qualifications
*Proven experience in ticketing, venue marketing, events, or hospitality marketing.
*Strong understanding of factors driving ticket sales and restaurant bookings.
*Proficient with digital and social media platforms; familiarity with Meta tools and email platforms like Mailchimp is advantageous.
*Experience with booking platforms such as OpenTable is beneficial.
*Excellent organizational skills, attention to detail, and ability to perform under pressure.
*Proactive, problem-solving attitude with strong customer service skills.
*Willingness to work flexible hours, including evenings and weekends.
*Passionate about live music, culture, and delivering exceptional guest experiences.
Benefits
*Opportunities to work across new sites as we expand.
*Dynamic and creative work environment.
*Exposure to world-class live music and cultural events
Please only apply if you have relevant experience for this Ticketing and Marketing Assistant position and submit your CV ASAP! You will be contacted of your CV is suitable.