The National Network Manager is responsible for developing and maintaining the Davies Emergency Response nationwide contractor network. This network supports 24/7/365 resolution of domestic emergencies across UK & Ireland. The role ensures continuous national coverage, of high-quality rapid response contractors who prioritise while maintaining strong commercial control. A key focus is identifying and resolving network gaps in real time and optimising the financial performance of the contractor network through effective commercial management, cost control, and value-driven decision-making.

What will your day look like:
Network Performance, Coverage & Capacity
* Monitor national coverage levels and proactively identify network gaps by region, trade, or time of day.
* Implement corrective actions such as contractor reallocation, surge support, or onboarding new suppliers to maintain 24/7 resilience.
* Analyse demand patterns and ensure the network is scaled appropriately for peak periods, severe weather, and seasonal surges.
* Oversee real-time dispatch performance and ensure SLA adherence across all emergency trades.
Contractor Relationship, Quality & Compliance
* Build strong, collaborative relationships with contractors to drive engagement, performance, and retention.
* Conduct regular performance reviews, audits, and compliance checks, ensuring all contractors meet regulatory and safety standards.
* Support onboarding, training, and accreditation of new contractors to strengthen network capability.
Commercial & Financial Management
* Manage contractor commercial agreements and rate structures.
* Monitor and optimise the financial benefits delivered by the contractor network, including cost efficiency, leakage reduction, and value-for-money outcomes.
* Analyse contractor cost trends, job profitability, and commercial risks, implementing actions to improve financial performance.
* Support procurement activity, tender processes, and negotiation of new or renewed contractor contracts.
Operational Leadership
* Provide operational oversight for 24/7 claims and dispatch teams, ensuring seamless coordination with contractors.
* Lead escalation management for high-priority or complex cases.
*Develop and maintain emergency response protocols for surge events, outages, or national incidents.
Risk, Compliance & Safety
* Ensure all contractors maintain required certifications, insurance, and health & safety compliance.
* Oversee incident investigations and implement corrective action plans.
*Maintain accurate documentation and audit trails.
Data, Reporting & Insight
*Use MI dashboards to track KPIs such as attendance times, job completion rates, customer satisfaction, cost performance, and network coverage.
* Produce regular reporting on network gaps, contractor performance, and financial outcomes.
*Use data insights to drive continuous improvement and strategic optimisation of the network.

Knowledge and Abilities:
Key Skills & Competencies
*Strong contractor/supplier management experience in emergency services, insurance, utilities, or field-service operations.
* Proven ability to identify, analyse, and resolve network gaps in a fast-moving 24/7 environment.
* Commercial acumen with experience managing contractor financial performance and delivering cost benefits.
* Excellent negotiation, relationship-building, and influencing skills.
*Analytical mindset with the ability to interpret operational and financial data.
* Resilient, decisive, and comfortable managing escalations and high-pressure situations.
Experience & Qualifications
* Proven experience developing and managing a national or regional contractor network, preferably across Home Emergency and Social Housing sectors.
* Demonstrable experience managing the financial performance and commercial benefits of contractor networks.
* Background in home emergency, insurance claims, property services, or similar field-service environments.
* Experience with SLA-driven operations and real-time performance management.
* Full UK driving licence (travel required).

Benefits
Career & Purpose
*Davies Innovation Lab
*Leadership training programme
*Funding for professional qualifications
*Thrive at Davies; learning opportunities
Environmental & Social
*The Davies Foundation
*Local charity funding
*Pennies To Heaven
*Employee Resource Groups
*Employee volunteering programme
Financial Health
*Pension, 5% employee and 5% employer contribution
*My Choices at Davies provides; High Street discounts and Financial wellbeing hub
*Life assurance: x4
*Refer a Friend
*Cycle to Work Scheme
*Lease car salary sacrifice
*Davies Incentive Plan
*Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
*Wellbeing centre; move, munch, money & mind focus
*Discounts with 100’s of UK retailers
*EAP; 24/7 confidential helpline
*25 days holiday, increases to 26 days after 5 years and 27 after 10 years
*Flexible working
*Dress for your day
*Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
*Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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