HR Grievance & Employee Relations Officer
Ilford, London
Full-Time | Monday–Friday | 9:00am–5:00pm
£32,000 – £36,000 per annum


HR Grievances Officer
You will play a central role in managing employee relations across the organisation, ensuring all cases are handled fairly, consistently, and in line with the ACAS Code of Practice and UK employment law.
You will work closely with senior managers, FSB advisors, and external solicitors to ensure robust and compliant case management.


What We Offer


*Funded CIPD Level 5 qualification
*CIPD annual membership fees paid
*Enhanced pension contribution
*28 days annual leave
*Exposure to complex and varied HR cases
*Supportive senior leadership team
*Opportunity to influence workforce culture in a growing organisation


Make an Impact Where It Matters


Chosen Care Group is a growing and ambitious provider of supported living and complex care services across London. As we continue to expand, we are strengthening our HR function to ensure fairness, compliance, and strong employee engagement across all services.


We are now seeking a confident and capable HR Grievance & Employee Relations Officer to lead on employee relations matters and support managers in navigating complex workplace issues.


This is an excellent opportunity for an HR professional who wants real responsibility, exposure to complex cases, and career progression within a regulated sector.


HR Grievances key responsibilities


*Manage and coordinate formal and informal grievance cases
*Conduct fact-finding and investigation meetings
*Draft outcome letters and maintain accurate case documentation
*Provide practical ER guidance to managers
*Liaise with FSB and external legal advisors
*Support disciplinary, absence and performance cases
*Ensure full compliance with employment legislation
*Contribute to maintaining a positive and professional workplace culture


About You


*Minimum 3-year experience in HR or Employee Relations
*Strong understanding of grievance procedures and ACAS Code
*Confident handling sensitive and confidential matters
*Excellent written documentation skills
*Calm, organised and solution-focused
*Able to challenge constructively and provide clear advice
*Experience within health & social care
*CIPD Level 3 (or working towards)
*Experience managing TUPE processes
*Exposure to disciplinary and complex ER cases


If you are a confident HR professional ready to step into a more responsible ER-focused role within a regulated environment, we would welcome your application.
All roles are subject to enhanced DBS and satisfactory references.
Safeguarding & Safer Recruitment Commitment
Chosen Care Group is committed to safeguarding and promoting the welfare of vulnerable individuals.
This role is subject to:
*Enhanced DBS check
*Satisfactory references (including most recent employer)
*Right to work verification
*Full employment history review (with explanation of gaps)
*Completion of safeguarding training
We operate a zero-tolerance approach to abuse, neglect, discrimination, and harassment.
Essential Criteria
*Genuine passion for working in care
*Good communication skills (written and verbal)
*Ability to follow policies and procedures
*Understanding of safeguarding principles
*Ability to maintain confidentiality
*Flexibility to work shifts (including evenings/weekends if required)
Desirable Criteria
*Previous care experience
*NVQ Level 2/3 in Health & Social Care (or willingness to work towards)
*Knowledge of person-centred planning
Equal Opportunities Statement
Chosen Care Group values diversity and inclusion. We welcome applications from all backgrounds and are committed to creating a workforce that reflects the communities we serve.
Data Protection
All applicant information will be handled confidentially and in accordance with data protection legislation.