Senior CRM Executive
Orpington (3-4 days per week onsite)
£40,000 - £45,000
We’re working with a fast-growing, digital consumer business looking to hire a hands-on Senior CRM Executive to drive engagement, repeat purchase and customer lifetime value.
This is not a coordination or strategy-only role. They’re looking for someone who enjoys being in the platform daily - building, launching and optimising campaigns directly.
The Role
You’ll take ownership of CRM campaign execution across email, push and in-app channels, helping to drive repeat transactions and customer retention within a performance-focused environment.
Responsibilities
* Build and deploy email, push and in-app campaigns to drive engagement and repeat purchase
* Create and optimise automated journeys across onboarding, active, non-purchaser and lapsed segments
* Support high-impact promotional campaigns, including urgency and countdown mechanics
* Own test-and-learn activity across messaging, timing, segmentation and incentives
* Use behavioural and transactional data to drive segmentation and personalisation
* Partner with Product and Data teams to improve targeting and campaign performance
* Execute at pace within a lean, high-accountability team
Requirements
* 1-3 years’ hands-on CRM experience within ecommerce, gaming, subscription or similar digital environments
* Confident building campaigns and automation workflows end-to-end
* Strong understanding of retention metrics such as repeat purchase rate, churn and lifetime value
* Commercial mindset focused on revenue impact and performance outcomes
* Comfortable working in a fast-moving, data-led business
This is a great opportunity for someone who enjoys execution, testing and optimisation, and wants to take real ownership of retention performance.
£40,000 - £45,000. Orpington-based, 3-4 days per week in the office.
*Rates depend on experience and client requirements