Telephone payment collector - £24784.50 / OTE £28,000
Our client is an international debt recovery agency, renowned for providing innovative and effective solutions to businesses and individuals alike. They are looking for several Telephone collectors to join their growing team based at the Halifax headquarters. With a focus on professionalism, transparency, and customer-centric service, they work diligently to ensure the best outcomes for our clients. They are committed to making debt recovery as seamless and efficient as possible, while maintaining high standards of ethics and compliance.


This role is office based 5 days a week, with some Saturday mornings, with time off in lieu during the working week.


Their Values
*Innovate with Integrity: We constantly seek innovative solutions, ensuring that our approach is both forward-thinking and grounded in honesty and ethical practices.
*Empowerment at Every Level: We empower our employees at every level, encouraging autonomy, personal growth, and the ability to make impactful decisions that drive success.
*Take Every Opportunity to Earn Trust: Trust is the foundation of every relationship we build, and we strive to earn it through every interaction, no matter how big or small.
*Don’t Wait for Success - Build It: Success isn’t something that happens by chance. We are proactive, determined, and focused on building the future we want to see


Main duties and responsibilities
*Handling high-volume inbound calls in a professional, empathetic and compliant manner
*Assessing customer circumstances and setting up affordable, sustainable payment plans
*Identifying and supporting vulnerable customers, applying appropriate measures in line with company policies and regulatory requirements.
*Recording accurate notes and updating customer accounts on the system following every interaction.


Ideal candidate requirements:
*Previous experience in a contact centre, customer service, collections or financial services role (preferred, but not essential).
*Excellent communication and listening skills with the ability to show empathy and build trust.
*Resilient and professional when handling challenging conversations.
*Ability to work within a fast-paced, target-driven environment, whilst maintaining high quality standards of compliance and customer care.
*Good organisational skills with strong attention to detail when updating systems and records.
*Strong customer focus, with the understanding of vulnerability indicators and a commitment to supporting customers in sensitive situations
*Confident using IT systems and learning new software quickly.
*Able to embrace ’in the moment’ coaching to develop your skills and knowledge


Benefits:
*Enhanced employer’s pension contributions
*Enhanced maternity & paternity leaves
*A paid day off for your birthday
*Free hot drinks machine
*Free breakfast on a Monday & Friday
*Well-being access & support
*Employee perks package, via ’Perk Box’
*Onsite well-being coaching sessions
*Free onsite parking
*Bonus scheme
*Opportunities for professional development and career advancement.
*Collaborative and dynamic work environment.