We are looking for a proactive and highly organised Operational Controller to oversee real time operational activities, including incident response, scheduling coordination, and security operations. This role requires a strong background in managing live incidents, optimising workforce schedules including fleet, and ensuring operational continuity and safety across the organisation.
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
Hours: 4 on 4 off days and nights

About the Role Scheduling Coordination
*Develop and manage staff schedules to ensure optimal coverage across shifts and departments.
*Adjust schedules dynamically in response to operational needs or incidents.
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Security Operations
*Oversee day-to-day security operations, ensuring compliance with safety protocols.
*Liaise with mobile patrol supervisors to monitor access control, surveillance, and incident reporting.
*Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements.


Performance Monitoring & Reporting
*Track key metrics and KPIs to assess performance and identify trends.
*Prepare regular reports for senior management on operational efficiency, incident frequency, and security status.
*Support continuous improvement initiatives across operations and security.



Requirements *Proven experience in operational control, incident management, scheduling, or security coordination.
*Strong organisational and multitasking skills with the ability to remain calm under pressure.
*Familiarity with scheduling software, incident management platforms, and security systems.
*SIA Licence required.
*Must be prepared to undertake FREC 3 and EUSR water hygiene training.
*Excellent communication and decision-making abilities.