I’m supporting a major transformation programme that requires a Senior Business Analyst with strong PM/Programme capability. This role focusses on operating model redesign across several business areas, combining hands-on delivery with high-quality analysis and documentation.

What you’ll be working on:
*Designing new Roles & Responsibilities, Service Definitions, Service Models, and SLAs
*Facilitating workshops and working closely with senior SMEs
*Producing clear, structured current-state and future-state documentation
*Supporting strategic improvements across onboarding, customer journeys, risk & controls, and operational resilience
*Delivering change activity while maintaining continuity of service

What they’re looking for:
*Senior BA with project delivery and PM-style skills
*Strong experience in TOM, Org Design, and structural documentation
*Confident workshop facilitator, able to work with senior experts
*Excellent documentation skills with a high level of structure and precision
*Background in a complex, regulated environment
*Understanding of end-to-end operational flows is beneficial.
*Awareness of cross-entity service provision is helpful.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk