Customer Service Assistant


Stevenage
Monday - Friday
9am - 5pm
£12.21 Per Hour


Main Duties:
*Forwarding complaints to correct areas and providing support to customers.
*Sharing knowledge and the services we offer to our customers to answer queries either via email or phone call.
*Assist with setting up refunds via BACs, cheques or vouchers.
*Administrative skills, EXCEL and Word .
*Eager to learn and grow within the department
*Scanning court documentation.
*CRM Platform handling
Key Competencies:
*Experience in a previous customer service role.
*Candidates must be highly proficient in MS Word and Excel.
*Good written and verbal communication skills.
*Ability to multitask and work independently.
*Ability to work in a fast-paced environment, maintaining attention to detail and accuracy.
*Must be able to work in a pressurised environment whilst remaining professional.
*Organised with attention to detail.
*The successful candidate will be part of a small team, but should be equally happy working on their own.
Experience:
*customer service: 1 year (preferred)
Benefits:
*Company pension
*Employee discount
*Free parking
*Life insurance
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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.