Position: Luxury Residential Concierge
Location: Belgravia, London
Hours of work: 20:00pm to 08:00am (4 nights on 4 nights off)
Salary: £29,000 p/annum
About the Role The Concierge serves as the face of the building and plays a critical role in creating an exceptional living experience. You will be responsible for delivering a world-class, personalised service that reflects the prestige of the building and the expectations of its residents. This role combines front-of-house excellence, lifestyle assistance, operational coordination, and discreet support while ensuring the residence is safe, welcoming, and efficiently run.
Key Responsibilities *Provide a warm, polished, and professional welcome to residents and their guests.
*Build positive relationships with residents while maintaining absolute discretion at all times.
Building Operations & Coordination *Maintain an immaculate reception and lobby area at all times.
*Manage all incoming deliveries, mail, and packages, ensuring secure and timely distribution.
*Log and report maintenance issues, liaising with contractors and the Building/Estates Manager to ensure swift resolution.
*Monitor CCTV, access control systems, and general security to safeguard the building.
*Maintain accurate daily logs, incident reports, and handover notes.
Security & Compliance *Ensure only authorised residents, guests, and contractors access the property.
*Uphold health & safety standards and emergency procedures.
*Assist in evacuations or incidents with calm, clear communication.
Key Skills & Attributes *Previous experience as a high-end residential concierge or luxury hotel receptionist
*Impeccable personal presentation and refined communication skills.
*Exceptional customer service ethos with a genuine desire to go above and beyond.
*High emotional intelligence, diplomacy, and discretion.
*Ability to multitask effectively and remain composed under pressure.
*Strong organisational skills with meticulous attention to detail.
*Tech-literate with familiarity in building management systems (BMS), digital logs, and access control software.
Requirements *Right to work in the UK.
*Flexibility to work a shift pattern - 4 nights on 4 nights off
*Excellent spoken and written English; additional languages a strong advantage.
What We Offer *Competitive salary commensurate with experience and annual salary reviews.
*A prestigious working environment in one of London’s most exclusive neighbourhoods.
*Opportunities for ongoing training and personal development.
*Discounted gym membership to help with well-being.
*Enhance pension
*The chance to play a key role in shaping a seamless and exceptional resident experience.