Job Title: Operations Assistant
Location: Colchester (CO4 postcode)
Offer: £24,800 + excellent benefits
Shift Pattern: Mon–Fri, 08:30–17:00
Are you highly organised, great with customers, and confident working with import/export processes? Join a busy logistics operation where accuracy, communication, and problem-solving are key.
Reed in Colchester are delighted to be supporting our client seeking an Operations Assistant to support worldwide shipments, ensuring smooth imports/exports and top-tier customer service. If you enjoy variety, deadlines, and being part of a friendly, fast-paced team, this could be a great fit.
What you’ll be doing
*Input data into a bespoke logistics system from orders and instructions
*Prepare packing lists, invoices, despatch notes and export documentation
*Complete customs and port security declarations
*Book despatches with hauliers, forwarders and internal departments
*Communicate with customers to clarify shipment details and provide updates
*Distribute documentation accurately and on time
*Handle queries from customers, suppliers and internal teams
*Book, register and track import consignments
*Obtain and share freight quotations
*Check supplier invoices against quotes/tariffs and code accordingly
*General admin to support the smooth running of operations
What you’ll bring
*Good GCSE results
*Experience using MS Office to an intermediate level
*Proven customer service background
Skills & qualities that will help you shine
*Strong numeracy and excellent attention to detail
*Clear communicator (written & verbal)
*Able to prioritise, meet deadlines and stay organised
*Strong relationship-builder with a professional manner
*Tenacious, proactive problem-solver
*Confident handling admin with accuracy
Benefits
*28 days holiday, rising to 36 days with service
*Generous pension scheme
*On site parking
*Parking on site
*Employee Assistance Programme
*Holiday purchase scheme
*Life assurance
*Group income protection
*Annual bonus based on company performance
To express your interest