As a Sales Administrator, you will play a pivotal role in ensuring seamless order processing and exceptional customer service. This position is perfect for those who thrive in a fast-paced environment and are passionate about delivering excellence.
Why This Role Stands Out:
- Professional Growth: Engage with both internal and external stakeholders, enhancing your communication and organisational skills.
- Dynamic Environment: Work within a shared service centre, liaising with the established customer base, and contributing to the sales and marketing functions.
- Impactful Work: Your role will directly influence customer satisfaction and operational efficiency, making a tangible difference every day.
Key Responsibilities:
- Respond promptly and professionally to calls, emails, and chats.
- Receive and process orders and enquiries, ensuring compliance with export regulations.
- Provide detailed information about products, pricing, availability, and delivery schedules.
- Maintain and update business partner records and reports on computer databases.
- Manage stock levels, coordinate between departments, and track orders.
- Handle complaints and provide after-sales support, ensuring customer satisfaction.
- Facilitate communication between product lines and support the development of Clusters.
Skills and Experience Required:
- Previous experience in administrative or customer service roles, preferably within the logistics, transporting or exporting industries
- Exceptional customer service skills and effective communication abilities.
- Strong organisational and time management skills, with the ability to prioritise tasks.
- Ability to work independently and as part of a team, displaying a positive "can do" attitude.
- Proficiency in computer usage and familiarity with software packages.
This role is not just about fulfilling tasks; it’s about being part of a team that values your input and encourages your professional development. Our client is based in Bury St Edmunds, offers excellent benefits, including an annual bonus and flexible hours and hybrid working.