Product Manager
Coventry (Hybrid - 2x Days a Week in Office)
£40,000-£50,000
The Company
We’re partnered with a well-established, membership-led leisure organisation with a national footprint and over 750,000 members across the UK, operating 80+ sites nationwide and offering services across multiple forms of outdoor accommodation; this not-for-profit organisation has been around for over a century and is now undergoing a commercial and marketing transformation under new leadership, and with a recently restructured Marketing function and a renewed focus on accountability and growth, this is a brilliant time to join!
The Role
This is a true end-to-end Product Manager position focused on guest experience and new proposition development; you won’t inherit a single defined product, instead, you’ll shape, evolve and launch new membership and on-site propositions designed to enhance customer experience and drive revenue.
Key responsibilities include:
Product Development & Innovation
*Lead development of new guest propositions (e.g. pitch upgrades, early arrival/late departure, new accommodation concepts such as glamping)
*Explore and test new market opportunities
*Translate customer insight into commercially viable product propositions
*Assess feasibility across 80+ locations
*Own initiatives from concept through to rollout
Customer Experience Focus
*Champion a customer-first mindset across all initiatives
*Improve the end-to-end journey across digital and physical touchpoints
*Ensure propositions are clearly positioned around customer benefit
*Embed insight and data into product decision-making
Cross-Functional Leadership
*You’ll work closely with Operations, Brand & Digital, Research & Insights, Revenue & Pricing, and Creative.
This is influence-without-authority leadership; aligning multiple stakeholders, defining commercial models, integrating propositions into booking journeys, and ensuring smooth operational rollout.
Your Skills & Experience
*Proven experience as a Product Manager
*Background in service-led environments such as travel, leisure, hospitality, transport or membership businesses
*Strong cross-functional delivery experience
*Demonstrable experience using insight and data to inform decisions
*Experience launching propositions end-to-end
*Confident communicator with a proactive, passionate approach
Product development experience is essential. Travel/leisure exposure is highly desirable
The Benefits
*£40,000-£50,000
How to Apply
To apply, please send your CV to Adam Osborne at Harnham via the Apply link.