Position: Internal Account Manager
Location: Sheerness
Hours: 8am-5pm
Salary: £34k
About the business:
My client is a go to supplier for bespoke, compelling, and genuinely sustainable packaging, serving SME’s across the southeast since 1975. They are a fast-growing, ambitious business with a culture built on collaboration, ownership, and continuous improvement. You’ll be part of a team that celebrates wins, supports each other, and loves finding better ways to serve our customers
Day to day duties of an Internal Account Manager:
*Manage all internal communication for your assigned accounts and partner closely with external sales reps.
*Handle enquiries professionally and promptly ensuring every touchpoint adds value.
*Analyse client spend, behaviour, and product lines to identify growth opportunities.
*Prepare and follow up on quotations, specifications, technical documentation, and pricing.
*Coordinate with our design team and suppliers for samples, RFQs, costings, and approvals.
*Ensure orders and variants are set up accurately, tracked effectively, and delivered smoothly.
*Keep CRM data immaculate-because you know clarity drives growth.
*Actively contribute to a positive, supportive, no-drama team culture
Within your first 12 months, you will:
*Grow revenue and margin across your client portfolio by spotting opportunities others miss.
*Become the go-to expert for your segment of accounts-trusted, responsive, and commercially sharp.
*Create frictionless customer journeys, from brief to delivery, by coordinating internally across design, technical, and purchasing functions.
*Drive account efficiency, influencing clients to work with us in ways that improve service and operational performance.
*Strengthen relationships through reliable communication, high-quality proposals, and proactive problem-solving.
Required experience for an Internal Account Manager:
*Experience in an account management or customer-facing commercial role (packaging experience useful but not essential).
*Strong organisational skills-you love clarity, structure, and a tidy CRM.
*A commercial mindset with the ability to spot upsell, cross-sell and optimisation opportunities.
*Confident communication skills and a professional, customer-first approach.
*Ability to manage multiple moving parts with accuracy and calmness.
*A team player attitude with a genuine desire to help colleagues win.
Benefits of the role:
*24 days holiday
*Company events
*Company pension
*Discounted or free food
*Employee discount
*Flexitime
*Free flu jabs
*Free parking
*On-site parking
*Profit sharing
*Sick pay
If you’re interested in this role, please apply today.
For more information, please call Olivia on