Customer Service Sales Advisor
*Annual Salary: £25,396.80 plus bonus
*Location: Milton Keynes, MK14
*Job Type: Full-time, working hours would be Monday to Friday – 40 hours per week and working 8.30am – 5pm each day with a half hour unpaid lunch break.
Join our dynamic Customer Service and Account Management team as a Sales Executive, where you will play a crucial role in supporting the team by proactively converting sales leads. This position is ideal for individuals looking to advance their career in sales, particularly within the healthcare sector.
Day-to-day of the role:
*Handle inbound queries via phone, email, and manage inbox, providing expert product knowledge and technical guidance.
*Identify upselling and cross-selling opportunities to maximize account value and achieve set targets.
*Confidently discuss various funding mechanisms, offer finance packages, and provide quotations.
*Convert initial inquiries into firm orders or quotations through proactive outbound calling and emailing.
*Manage the full customer journey, including order processing, tracking deliveries, and coordinating with production or logistics teams.
*Build rapport with customers to drive engagement and increase conversion likelihood.
*Investigate and resolve complaints, billing queries, and returns professionally and efficiently.
*Accurately document all interactions and update customer records on systems such as Elms2, Quote Log, and Zoho CRM.
Required Skills & Qualifications:
*Experience in sales, ideally with a background in selling healthcare-related products or services over the phone - desirable.
*Experience in a healthcare environment is desirable.
*Exceptional level of tenacity and resilience, focusing on activity and persistence.
*Excellent communication skills, manner, and presentation ability.
*Outgoing and persuasive personality, patience, and self-motivation.
*Ability to use initiative, strong teamwork, and networking skills.
*Attention to detail and commitment to delivering on promises.
*Adaptability to change and ability to provide feedback on customer needs and suggestions for improvements.
Benefits:
*Competitive basic salary of £25,396.80.
*Bonus schedule based on individual and team performance from converting sales and achieving targets.
*25 days annual leave plus bank holidays, accruing to 28 days after 5 years of continuous service.
*Employee Assistance Programme.
*Eligibility to apply for a Blue Light Card (discount card).
*NEST Pension Scheme.
*Company sick pay provision with continuous service.
If you feel you have the skills and experience and are interested, then apply online or contact Wendy at the Reed Milton Keynes office.