Campus Services
Paisley Campus (with travel to Ayr)


Residence Life Coordinator
Salary: £25,804- £27,319 per annum
Part time: 17.5 hours per week
Permanent


Unfortunately, this role is not eligible for visa sponsorship in line with Home Office requirements. Applicants will therefore be unable to secure a Skilled Worker visa for this role and will require an alternative source of right to work in the UK.


THE POST – Residence Life Coordinator
The university of West of Scotland are recruiting for a Residence Life Coordinator to join the Campus Services team. The post holder will support the Residence Life Manager, (Paisley & Ayr Campus) to promote a positive student living experience within University residences to include the pastoral, behavioural and welfare care of around 600 students in University student accommodation.
The accommodation is made up of a 2 combination of self-catered shared and private flats/studios located on the University’s Paisley and Ayr campuses. The successful applicant will work as part of a team, providing a friendly and professional support service to students living in University accommodation, in order to help them settle into life at UWS and on an ongoing basis throughout their stay. They will assist in developing a culture of community within the residences via a programme of events and activities, addressing student issues using a supportive approach.
The Residence Life Coordinator will be expected to promote a positive community atmosphere within the residences. The role will involve dealing with student queries, wellbeing concerns, and facilitating access to advice and guidance in accordance with the Residence Terms and Conditions and University Regulations. They will also be expected to work closely with University Student Services to ensure an integrated approach to the provision of welfare support and effective referral of disciplinary matters to the appropriate University authorities. During Term 3 the post holder will also be expected to support the Residence Services Managers in Paisley and Ayr to successfully deliver a period of commercial business at each site. For this position we require an individual who can be flexible to the needs of the business and be available to work evenings/weekends.


The successful candidate should have the following:
*Higher National Certificate/SVQ 3 or equivalent relevant qualification or relevant practical experience in a customer service-related discipline with supervisory or duty management experience.
*Experience of working within a customer driven focused environment with excellent customer care skills.
*An understanding of dealing with multiple stakeholders and cross functional departmental communication.
*Effective communicator at all levels and abilities within the organisation and will be able to demonstrate excellent customer-facing skills.
*A working knowledge of helping others and/or working with students/young people.
*A familiarity of general office administration practices.


ABOUT US
The University of the West of Scotland is one of Scotland’s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.
With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.
UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings)
Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.


We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:


*24 days of annual leave, plus a further 12 days for public/university holidays
*An additional days leave on your birthday
*Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme
*A flexible approach to working pattern and work-life balance
*Employee discount scheme across 3,500 retailers
*Fitness facilities across our campuses
*Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
*Professional, career and research development opportunities.


Closing Date: Tuesday 17th March
Interview Date: week commencing Monday 30th March


Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided).
The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.


UWS are committed signatories to the Armed Forces Covenant.
UWS is committed to equality and diversity and welcomes applications from underrepresented groups.
UWS is a "Disability Confident" employer.
University of the West of Scotland is a registered Scottish charity, no. SC002520