Department: Human Resources
Location: London (West London (Greenford)
Type of Contract: Permanent
Working Pattern: Full Time – 40 hrs Per Week – (On-site)
Our Vision: Changing lives through education.
What We Do: The HR Operations & Compliance team ensures that all HR processes run smoothly, efficiently, and in line with legal and organisational requirements.
The role: As HR Operations Manager, you will play a key role in shaping a seamless employee experience across GBS UK. Reporting to the Senior HR Operations Manager, you will lead the HR Operations team and take ownership of the efficient, accurate, and compliant delivery of all core HR processes.
From maintaining high-quality HR systems and data to ensuring smooth day-to-day operations, you’ll drive excellence across the full HR operations function and help embed best practice throughout the organisation.
Responsibilities:
*Manage day-to-day HR operational activities, ensuring all routine and complex operational queries are dealt with efficiently and in line with agreed service standards, including onboarding, contractual changes, employee lifecycle administration, probation processes, and leaver administration.

*Lead, manage, and develop the HR Operations team, ensuring clear allocation of work, performance management, and capability development.

*Act as the subject matter expert for HR operational processes, systems, and procedures.

*Own and manage HR systems (HRIS), ensuring data accuracy, integrity, and effective use across the organisation.

*Analyse and maintain HR operational data, producing regular reports and metrics to support management oversight and decision-making. Ensure the effective maintenance of all HR records, databases, and documentation in line with data protection and organisational requirements.

*Drive continuous improvement initiatives to identify efficiencies, streamline HR processes, and reduce manual intervention.

*Communicate operational process and system changes effectively to HR colleagues, managers, and relevant stakeholders.

*Support the Senior HR Operations Manager and Head of Human Resources in the delivery of operational projects that enhance the efficiency and effectiveness of the HR function.

*Monitor relevant legislation and regulatory requirements that impact HR operations and ensure operational compliance.

*Maintain up-to-date knowledge of HR operational best practice, systems, and process improvements.

*Own and manage Right to Work compliance checks, Sponsor licence management duties, ensuring all documentation is valid, recorded accurately, and audit-ready.

*Work closely with Payroll, Finance, HR Systems, and Learning & Development teams to ensure effective operational alignment.

*Participate in operational audits, inspections, and data reviews as required.

*Ensure HR operational activity aligns with core business objectives and supports organisational growth.

About You:
*CIPD Level 5 qualified (minimum).

*Significant experience in an HR operational role with responsibility for HR systems and processes.

*Proven experience of managing and developing an HR operations team.

*Strong understanding of HR operational processes across the employee lifecycle.

*High level of accuracy, attention to detail, and process discipline.

*Experience working in a multi-site or complex organisational environment.

*Strong organisational skills with the ability to manage multiple priorities effectively.

*Confident communicator with the ability to work collaboratively with a range of stakeholders.

DESIRABLE SKILLS and EXPERIENCE:
*Experience working in an education or regulated environment.

*Exposure to HR system implementation, optimisation, or automation projects.

What We Offer:
*25 days annual leave, plus 8 public holidays
*1 day extra leave per year of service, up to a maximum of 5 days
*Workplace pension scheme
*Tuition reimbursement for career development courses
*Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
*Perks@Work discounts platform, wellbeing centre and much more
*Reward and recognition programme
*£500 award employee referral scheme
*Discretionary annual performance bonus
"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Professional Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.