Location: Reading or Scotland (1 day per week onsite)
Contract Length: 6 months
Day Rate: £600-£625 per day (Inside IR35)
Industry: Energy & Utilities
Type: Contract
Overview
We are seeking an experienced Delivery Lead to lead the delivery of multiple transition workstreams within a major Service Transformation Programme in the energy & utilities sector.
This role owns the end-to-end delivery of service transitions across areas such as End User Services, Service Desk, Cloud, Infrastructure, Network and Firewall Services - ensuring people, process, and operational changes land smoothly and to agreed outcomes.
You will work across internal technology teams, business units, incumbent suppliers, and a new strategic service provider to ensure readiness, alignment, and successful transition execution.
Key Responsibilities
Delivery Leadership
*Lead delivery across multiple service transition workstreams, ensuring timelines, scope, and quality targets are met.
*Oversee all technical, operational, and business change elements.
*Integrate incumbent exit plans, new supplier transition activity, and internal readiness work.
*Drive pace, identify slippage early, and escalate through clear governance paths.
Planning, RAID & Governance
*Maintain detailed transition plans aligned to the programme’s Integrated Master Schedule.
*Proactively manage RAID items and present risks/issues at governance forums.
*Support readiness reviews, acceptance checkpoints, and stage gates.
*Ensure all activity meets PMO and regulatory standards.
Cross-Supplier & Cross-Functional Coordination
*Coordinate delivery across technical domains: EUC, cloud, network, infrastructure, firewalls, service desk.
*Confirm scope, ownership, and readiness across internal teams and multiple suppliers.
*Resolve delivery conflicts and manage complex dependencies.
Business & Operational Transition
*Drive adoption of new processes, operational workflows, RACIs, governance models, and tooling.
*Support people change, including comms, training, and role transitions.
*Ensure operational handover criteria are defined, evidenced, and fully met.
Performance, Reporting & Assurance
*Provide clear reporting on progress, milestones, risks, and issues.
*Ensure suppliers meet evidence requirements for service readiness and audit.
*Support PMO on change control to maintain delivery consistency and transparency.
Skills & Experience Required
*IT delivery experience, ideally within service transition, outsourcing, or complex technical transformation.
*Strong understanding of EUC, cloud, network, infrastructure, and service desk services.
*Experience delivering both technical and operational/process change.
*Strong leadership, communication, and stakeholder management.
*Proven experience managing delivery across multiple suppliers.
*Strong RAID, planning, and governance skills.
*Proficiency with tools such as Excel, MS Project, ADO, ServiceNow.
Desirable
*Experience working in regulated industries (energy, utilities, finance).
*Knowledge of ITIL, SIAM, service transition frameworks, or managed service models.
*Understanding of Agile, Waterfall, and hybrid delivery approaches.
*Certifications such as PRINCE2, PMP, MSP, ITIL.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.