Assistant Manager - Programme Change
Office-based, hybrid opportunity
At A Glance
We know our success is driven by our exceptional people. We are in the business of creating amazing holiday experiences. We are here to enrich lives and well-being through travel. We bring those dreams to life and are the trusted friends of our loyal customers.
Our Customer Experience team combine their passion for our customers and their expertise in problem solving to ensure that our customers receive a seamless & exceptional service when things don’t go completely to plan.
We believe in being a truly customer and colleague centric business. We expect our team to really understand our holidays, so you’ll get the chance to visit some of our wonderful destinations. These trips are hard work, but you’ll see some amazing things and enjoy really unique experiences. Our office in Wallington, Surrey is focussed, and results driven, but lots of fun. Full of like-minded people who are all in the business of creating these amazing experiences.
Role Profile
As the Assistant Manager for the Programme Change team, you will be responsible for expertly leading a small but dedicated team, to handle programme changes and consolidations ensuring the highest standards of customer care whilst also protecting business interests and retaining bookings.
This is a full-time role and with a minimum of three days per week in the office. Whilst principally a Monday to Friday role, flexibility to work weekends may be required on a roster basis.
Who Am I?
You are an experienced, customer-focused leader who thrives in a fast-paced environment and is energised by the challenge of turning difficult situations into positive outcomes. You bring a natural ability to motivate and develop a team, and you lead by example — setting high standards whilst remaining approachable and supportive.
You are highly organised with a sharp eye for detail, comfortable managing competing priorities and keeping both your team and your stakeholders informed. You communicate with confidence and clarity, whether on a call with a customer, presenting data to senior colleagues, or coaching a team member.
You will ideally bring:
• 2 years previous experience in a team leader or supervisory capacity, especially within travel, would be advantageous.
• A genuine passion for travel and delivering exceptional customer experiences
• Strong analytical and reporting skills, with solid working knowledge of Excel
• Familiarity with travel industry systems, booking conditions, or package travel regulations (desirable but not essential)
• A calm, solutions-oriented approach under pressure
• The ability to build strong working relationships across departments
What we can offer you
• A changing and multi-cultural team-spirited environment with opportunities to learn from new experiences and challenges.
• Leaders who are interested in your development and committed to helping you to be the best version of yourself.
• A responsible organisation that cares about its people, the environment, and the communities we visit
• Encouragement to take initiative and try something new and different.
• A flexible and hybrid-working arrangement.
• An exciting set of benefits.
• The opportunity to visit our destinations and experience our holidays.
Join Us!
Travel is a wonderful industry to be part of. If you’re passionate about holidays - perhaps you’ve done a similar job before or have some other experience that is relevant - we’d love to hear from you! If this sounds like the kind of opportunity, and place to work, that you’re looking for, hit APPLY and include your CV with a brief covering note about your salary expectations and any notice period.
No agencies, please.
As an equal opportunities’ employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.