We’re looking for a commercially sharp, resilient problem-solver to take full ownership of customer retentions, credit control and debt recovery within a growing UK business. This is not just a finance role — and it’s not just a sales role. It’s a pivotal, high-impact position sitting at the heart of the business.
Credit Controller Responsibilities*Leading structured retention conversations to reduce churn and protect recurring revenue

*Managing failed Direct Debits, overdue accounts and payment plans

*Handling financial offboarding, early termination fees and director guarantees

*Owning debt recovery processes, including escalation to external agencies

*Tracking KPIs including save rate, aged debt and cash recovery

*Working cross-functionally with Sales, Billing, Support and Leadership

Why This Role Is Different*Direct impact on revenue and business stability

*High earning potential (OTE £50k)

*Hybrid working

*Huge scope to influence processes and customer journey improvements

*A unique blend of negotiation, commercial awareness and financial control

What We’re Looking For*3+ years’ experience in B2B retention, credit control, debt recovery or similar

*Confident handling difficult conversations and contractual discussions

*Tenacious, resilient and commercially astute

*Strong numerical accuracy and CRM/system confidence

*Process-driven, compliant and detail-focused

This role suits someone who enjoys problem-solving, thrives on targets, and isn’t afraid to have firm but professional conversations to protect the business.
If you want a role where you genuinely own the outcome, drive results and build highly transferable commercial skills — this is it.