Senior Service Delivery Manager
Hybrid | 1 to 2 days per week onsite in London
12 months with a strong possibility of extension
We’re seeking an experienced Senior Service Delivery Manager to play a pivotal role in a carve-out programme.
Proven experience in carve-out programmes for a multi-site organisation is essential for this role.
Key Responsibilities
*Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU.
*Define, maintain, and enforce service transition frameworks, governance, and standards.
*Coordinate readiness assessments, acceptance criteria, and onboarding processes.
*Design operational and support models, aligning internal teams and outsourced partners.
*Work with outsourced providers to set clear SLAs, KPIs, RACI responsibilities, escalation paths, and communication channels.
*Facilitate knowledge transfer, documentation handover, tooling setup, and operational acceptance.
*Manage multiple concurrent transition projects, tracking dependencies, risks, and reporting to senior leadership.
*Act as the primary interface between delivery teams, operational support, suppliers, and business stakeholders.
*Champion continual service improvement, analysing outcomes, performance, and stakeholder feedback.
Skills & Experience Required
*Extensive experience in IT M&A projects, particularly in carve-outs is essential.
*Extensive experience delivering service transitions or onboarding in complex, multi-supplier, outsourced environments.
*Deep understanding of ITIL v4 and service management principles.
*Exceptional stakeholder management, including C-suite and director-level engagement.
*Excellent communication, facilitation, negotiation, and leadership skills.
*Ability to manage competing priorities, drive accountability, and deliver results under pressure.
If you are a Service Delivery professional with carve-out experience in a complex, multi-supplier environment, please send me your CV for consideration for an immediate interview.