Company Profile:
Part of a larger packaging solutions provider this arm of the business is responsible for safe, secure logistics in transit.


Title: Internal Administrator


Salary: Up to £28,000


Purpose of job:
We are looking to appoint an Internal Administrator to support our External Specialists and the wider team.
This is a key technical and customer-focused support role, acting as the link between customers, the external specialist, and our internal sales and operations teams. You will play a vital part in providing technical advice, preparing quotations, analysing applications, and ensuring customers receive the safest and most effective strapping solutions.
Full training will be provided — this role would suit someone with a technical, analytical or customer-focused background, or an individual looking to develop a specialist career with us.


Key Accountabilities:
*Act as the primary internal support for the External Specialists
Work closely with customers and the external specialist to understand:
*Current strapping methods
*Load type, transit cycle and application
*Existing issues, risks or inefficiencies
*Identify sales patterns and pro-actively contact customers
*Prepare and invoice annual tooling contracts
Prepare technical proposals, quotations and recommendations for:
*Sale or rental of strapping tools
*Strapping materials and ancillaries
*Export products (Ty-Gard, Slip sheets and Dunnage bags)
*Provide guidance on best practice, operational improvement and health & safety compliance
*Analyse data from tensile testing and customer applications, supporting written reports and recommendations
*Maintain accurate records, reports and customer documentation
*Support external sales pipeline activity by responding to enquiries and assisting with follow-up activity and proactively
*Maintain product knowledge across their Pallet Stability range including tools, strapping types, export products and ad hoc new product lines
*Support awareness and understanding of EUMOS 40509:2020 and load stability requirements
*Assist with market intelligence, competitor feedback and product development insights
*Provide general technical and administrative support to the SPS team as required


Knowledge
*Previous experience in strapping, packaging, engineering or technical sales is advantageous but not essential
*Full training will be provided — a positive attitude and willingness to learn is key


Experience
*Experience in a customer-facing, technical support, sales support or operational role preferred
*Exposure to industrial or manufacturing environments would be beneficial


Skills & Competences:
*Strong written and verbal communication skills
*Ability to explain technical information clearly and confidently
*Good analytical and problem-solving skills
*High level of numeracy and attention to detail
*Confident using Microsoft Excel, Word and PowerPoint
*Well organised with strong planning and time-management skills
*Able to work independently and as part of a team
*Proactive, improvement-focused and customer-centric
*Positive, can-do attitude


Education
*Good standard of Maths and English essential (reports, analysis and written feedback form a key part of the role)
*Would suit a technically minded or analytical individual


Why Join the company?
*Specialist technical training and development
*Opportunity to build a long-term career in a growing, expert team
*Exposure to customers, innovation and industry best practice
*Supportive team environment within the wider Group


If you feel you have the right skill set and attributes for this role and that it’s the challenge, you are looking for then please contact us on a confidential basis or apply via the website.