JOB TITLE: Customer Service Coordinator
LOCATION: Bridgwater, Somerset
SALARY: Up to £28,000 PA (DOE)
HOURS: Monday - Friday, 37.5 hours
BENEFITS:
*25 days annual leave plus Bank Holidays
*Free parking
*Company Pension (3% employer / 5% employee)
*Supportive and close-knit team
*Well-established and growing business
We are seeking a well-organised and passionate Customer Service Coordinator to join a highly established manufacturing business in Bridgwater. You will be responsible for ensuring smooth day-to-day operations within the service department, whilst also working collaboratively with the other teams across the business. This role suits someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a seamless and professional service.
Main Responsibilities:
*Manage the service inbox and phone line, resolving customer queries or directing them to the appropriate team.
*Raise warranties, source parts, and determine warranty eligibility; escalate non-warranty cases for quotation.
*Process purchase orders, quotations, sales orders, dispatch notes, and engineer allocations using Sage and DriveWorks.
*Coordinate engineer schedules, book travel and accommodation, and manage employee card orders.
*Keep customers updated on order and service progress.
*Handle decontamination bookings and upload certificates for both suppliers and customers.
*Manage engineer reports, dispatch parts, update KPI trackers, and support the service coordinator and accounts team.
*Work collaboratively across departments and support cover for team members during absence.
*Adhere to all company health & safety procedures.
Key Skills:
*IT literate experience using Sage would be beneficial however not essential
*Excellent attention to detail and ability to work with a high level of accuracy
*Process driven
*Prior experience working in a fast-paced role, meet deadlines, both independently and as part of a team
*Proficient organisational skills, able to respond to continually changing business needs
*Willingness to work flexibly, with a calm, positive and motivational outlook to each task
*Personable nature, with confident and effective communication and listening skills
Next Steps:
Please apply online or send your CV to . Alternatively, you can call Nicole on .




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