Business Onboarding Officer
Permanent, Full-time
Hybrid - 3 days at our Derby office, 2 days working from home
Up to £35,000 plus benefits

About the role
We’re looking for a detail-driven Business Onboarding Officer to join our growing team. If you love solving problems, building relationships and helping businesses start their journey on the right foot, this could be the perfect role for you.
You’ll be part of the team who makes sure every business joining our network is genuine, compliant and set up for success. From due-diligence checks to supportive conversations, you’ll be the friendly guide helping business owners navigate their onboarding journey to MAB with clarity and confidence.
What You’ll Be Doing
*Build strong relationships with business owners, regional managers, and applicants.
*Support businesses through every step of the onboarding process with clear communication and a friendly, customer-first approach.
*Act as a trusted point of contact, resolving queries and removing barriers.
*Support the Business Onboarding Manager with workflow coordination and team priorities.
*Complete internal and external checks to verify business legitimacy.
*Carry out detailed due-diligence and reference checks to minimise risk.
*Maintain accurate records across systems and provider platforms.
*Escalate concerns appropriately to protect the integrity of our network.
*Track onboarding progress and proactively resolve issues.
*Ensure all documentation is complete, compliant and audit-ready.
*Support wider operational tasks where needed to keep things moving.
About You
You’re naturally curious, calm under pressure and love getting things right first time. You enjoy speaking with people from all backgrounds and can confidently juggle detail-heavy tasks with friendly communication.
To thrive here, you’ll bring:
*Experience delivering excellent customer or stakeholder service.
*Strong relationship-building skills.
*Excellent attention to detail and a methodical approach.
*Confidence solving problems and investigating information.
*The ability to work to targets and deadlines.
*A solution-focused mindset and steady, organised way of working.
*Good working knowledge of Microsoft Office tools.

Recruitment Process
1st stage: Face to face interview at our Derby office with our hiring team

What’s In It For You?
Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more!
Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
A supportive, inclusive culture with forums you’re welcome to join from day 1, using your voice to make MAB an even better place to work

Use of AI
We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.
Everyone is Welcome
At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.

We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact .
Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won’t be accepting speculative CVs from recruitment agencies, with a full PSL in place.