Customer Service Coordinator | Poole | £30,000
Rubicon are supporting a long-standing UK business supplying specialist products, on their search for a hands-on, Customer Service Coordinator to support with business growth. You’ll work closely with colleagues across different departments, ensuring customers receive a responsive, efficient, and professional service at every stage.
You’ll benefit from:
*25 days annual leave, increasing with service
*Health Cash Back Plan
*Private Medical Cover
*Employee Assistance Programme
*Long service awards
As Customer Service Coordinator, your responsibilities will include;
*Acting as a primary contact for customer enquiries via phone and email
*Overseeing customer accounts, including supporting service agreements and renewals
*Managing queries through to completion, ensuring timely and effective resolution
*Preparing and issuing quotations and processing customer orders
*Recording and managing customer feedback or complaints in line with internal procedures
*Coordinating with field-based teams to arrange visits and provide updates
*Keeping customer information and service activity records accurate within our ERP and internal systems
*Supporting onboarding and guidance of new team members
*Contributing ideas to improve processes and enhance the overall customer experience
*Assisting with additional duties to support team objectives when required
As Customer Service Coordinator you’ll have;
*At least two years’ experience in a customer-facing support role
*Confidence handling detailed or sensitive customer matters
*Experience working with service contracts, scheduling or account coordination would be beneficial
*Familiarity with ERP systems is an advantage (training provided where needed)
Skills & Attributes
*Clear, confident communicator with a professional telephone manner
*Strong organisational ability and accuracy in record keeping
*Comfortable managing multiple tasks and deadlines
*Practical and solution-focused approach to resolving issues
*Able to work independently while contributing positively to a team
*Calm and methodical when faced with challenges
*Competent using Microsoft Office applications
To apply for this role or for more information, please call Ellie or Harriet at Rubicon.