The role carries ownership of Quality Assurance across the business, safeguarding standards, strengthening compliance and embedding processes that ensure customers consistently receive an exceptional level of service.


Quality Assurance & Compliance
*Maintain and continuously enhance quality standards across operations
*Develop, protect and audit processes to ensure compliance and service consistency
*Monitor and analyse quality data, implementing proactive improvements
*Ensure documentation, reporting and record-keeping are accurate and up to date
*Assess customer requirements and ensure service delivery aligns with agreed standards
*Escalate supplier-related quality concerns where necessary
*Act as the primary escalation point for quality-related matters
*Lead continuous improvement initiatives across quality systems and controls
*Deliver training to maintain high standards and regulatory compliance