We are working with a quality led care provider to source a Deputy Care Manager for their care home in East London.
You will support the Home Manager in the effective day-to-day management of the residential care home, ensuring the delivery of high-quality, person-centred care that meets regulatory standards and promotes the wellbeing, dignity and independence of all residents.
The Deputy Manager plays a key leadership role within the home, supporting staff, maintaining compliance with CQC regulations, and ensuring that care delivery is safe
Key Responsibilities
• Support the Home Manager in the daily running of the home.
• Assist with ensuring staffing levels are safe and appropriate.
• Support with rota planning and allocation of staff duties.
• Ensure the home operates in line with company policies and procedures.
• Act as the lead in the absence of the Home Manager.
• Supervise and support the care team to maintain high standards of care.
• Support staff supervisions, competency assessments and spot checks.
• Address performance concerns and support improvement where required.
• Promote a positive, supportive and professional team culture.
• Ensure care plans and risk assessments are accurate, up to date and person-centred.
• Carry out regular audits including care plans, medication, infection control and health & safety.
• Support preparation for CQC inspections and internal quality audits.
• Ensure compliance with safeguarding procedures and reporting requirements.
• Investigate incidents, accidents and complaints in line with company policy.
• Monitor the quality of care delivered to residents.
• Support staff in delivering person-centred care in line with residents’ individual needs.
• Ensure dignity, respect and independence are maintained at all times.
• Liaise with healthcare professionals including GPs, district nurses and other external agencies.
• Maintain effective communication with residents’ families and representatives.
• Support the Home Manager in managing concerns or complaints from families.
• Build positive relationships with external professionals and regulators.


Skills & Experience Required Essential:
• Experience working in a residential care setting.
• Previous experience in a senior or supervisory role within care.
• NVQ Level 3 in Health & Social Care (or equivalent).
• Good understanding of CQC regulations and compliance requirements.
• Strong leadership, communication and organisational skills.
• Ability to manage staff and prioritise operational tasks effectively.
Desirable:
• NVQ Level 5 in Health & Social Care or working towards it.
• Experience supporting CQC inspections.
• Experience conducting audits and quality assurance checks.
• Knowledge of dementia care and best practice approaches.
Personal Attributes:
• Compassionate and professional approach to care.
• Strong leadership and decision-making ability.
• Organised and able to manage multiple priorities.
• Calm and confident under pressure.
• Supportive team leader who motivates staff