*Job Type: Part-Time
*Location: Solihull
*Working Pattern: Varied hours, including evenings and weekends as required for hotel operations and events
Join a highly regarded independent hotel and events venue in Solihull as a Hospitality and Business Support Assistant. This role offers a unique blend of guest-facing hospitality, front desk reception, event support, general administration, and basic finance tasks. It’s perfect for someone who thrives in a dynamic environment, enjoys helping people, and appreciates variety in their day-to-day activities.


Day-to-day of the role:
FOH & Guest Services:
*Welcome guests and provide a warm, professional first point of contact.
*Manage check-ins, check-outs, and guest queries.
*Handle phone calls, emails, and general enquiries.
*Ensure reception and guest-facing areas remain tidy, organised, and welcoming.
Food & Beverage / Hospitality Support:
*Assist with serving food & drinks during weddings, functions, or busy service periods when required.
*Support hotel events with hosting, setup, and guest assistance.
*Maintain high service standards while supporting the F&B team.
Administration & Business Support:
*Prepare documents, reports, schedules, and internal communications.
*Maintain databases, spreadsheets, booking logs, and trackers.
*Assist with meeting organisation, office tasks, and general coordination.
*Support the General Manager with day-to-day operations.
Finance & Data Entry Support:
*Input invoices, expenses, and financial data into internal systems.
*Assist with bank, cash, and till reconciliations.
*Maintain tidy digital and paper finance records.
*Process supplier statements and follow up on queries.
Required Skills & Qualifications:
*Experience in hospitality, FOH, hotel work, or customer-facing environments.
*Interest or experience in admin, business support, or basic finance.
*Strong attention to detail and accuracy in data entry.
*Good working knowledge of Excel; accounting software experience is a bonus.
*Excellent communication and organisational skills.
*A friendly, adaptable team player who enjoys varied responsibilities.
*Ability to work flexible hours including evenings/weekends for events.
Benefits:
*A genuine blend of hospitality, reception, admin, and finance tasks.
*Great for someone who enjoys variety and staying busy.
*Supportive independent business with a welcoming atmosphere.
*Opportunities to learn finance processes and office systems.
*Involvement in weddings, events, and hotel operations.
*Part-time hours with meaningful responsibilities.
To apply for this position, please submit your CV detailing your relevant experience.