Key Responsibilities
Administrative Support
*Process all construction insurance documentation, including Contractors All Risks (CAR), Contract Works, Employers’ & Public Liability, Plant (Hired-In & Owned), and Professional Indemnity for construction professionals.
*Prepare and issue cover notes, schedules, certificates, and endorsements.
*Maintain accurate client files, ensuring all construction-specific details (contract values, JCT clauses, materials, locations, etc.) are correctly recorded.
*Handle all data entry, system updates, and compliance checks with high accuracy.
Client Management
*Act as the first-line contact for construction clients, ensuring timely and professional responses to queries about cover, documents, premiums, and policy requirements.
*Assist clients with documentation needed for tenders, site entry, and contract compliance.
*Support onboarding of new construction clients, ensuring all information is gathered efficiently (e.g., plant lists, project details, wage/turnover splits).
*Build strong working relationships with site managers, project directors, contractors, and office administrators.
Renewal & Broking Activity
*Gather renewal information such as updated wage/turnover split, plant values, contract sizes, and major project updates.
*Liaise with insurers/MGAs to obtain terms for construction risks and negotiate competitive quotes.
*Prepare comparison tables, renewal reports, and risk presentations.
*Review all insurer documents for accuracy, including endorsements relating to JCT requirements, height/depth limits, use of heat, or specific plant limits.
Operational & System Management
*Use Acturis for all processing, including MTAs, renewals, new business, and document generation.
*Ensure all regulatory and compliance requirements are met, including duty of fair presentation and construction-specific risk information.
*Support credit control by monitoring payments, insurer instalments, and ensuring construction clients have up-to-date financial records.
Skills & Experience Required
Essential
*Experience as an Account Handler or Administrator within commercial insurance.
*Strong administration background, ideally within construction or high-volume technical policies.
*Understanding of construction insurance products (CAR, EL/PL, Hired-In/Owned Plant, PI).
*Excellent communication skills and confidence dealing with contractors and site-based personnel.
*Strong organisational skills and the ability to manage multiple enquiries in a fast-paced environment.
*Familiarity with Acturis or similar broking systems.
Desirable
*Previous experience handling construction clients of varying sizes.
*Exposure to negotiating construction terms with MGAs and specialist insurers.
*Progress toward Cert CII or willingness to study.
Key Attributes
*Detail-focused and accurate, particularly with construction schedules, plant lists, and contract values.
*Client-oriented with a professional, supportive approach.
*Technically curious, eager to build deeper knowledge of construction risk.
*Organised, capable of handling volume while maintaining quality.
*Collaborative, working closely with Account Executives, brokers, and insurers.
*Proactive, anticipating client needs—especially around renewals and tender deadlines.
Hybrid working - Monday and Friday WFH