Credit Controller

X1 Sales and Lettings - Credit Controller

Are you ready to join an exciting, fast paced, multi award winning Property Company? Working with us in Credit Control you will have the opportunity to grow your career by working within our busy and friendly Media City Office; this is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success.

Welcome to X1

X1 Sales and Lettings has been a rapidly expanding Property Management business over the last 15 years, with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over 140 team members and a managed portfolio of over 5000 properties across the Northwest and Kent. Our goal is develop a culture built around exceptional people, exceptional products and exceptional customer service for our tenants and landlords alike. For more information please visit the X1 Sales and Lettings website or our social media pages.

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company but also enjoys coming to work. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.

The Role – Your Focus and Contribution

As a Credit Controller, you will deliver a professional rent and arrears management service, in full accordance with X1 Sales & Lettings policies and procedures. You will provide an accurate, sensitive and responsive rent account enquiry and information service and assist in ensuring that income is maximised and arrears and voids are as minimal as possible.

Rent Recovery

- Ensure prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges.
- At each contact correctly identify the problem and take action appropriate to the circumstances to resolve it.
- Ensure that contacts are made by the most appropriate means, and that each contact represents the best way of achieving the right outcome.
- Provide an accurate, effective and appropriate response to tenants’ enquiries about their rent accounts.
- Running daily rent arrears reports, keeping records of actions taken and corresponding with tenants.
- Maintaining and monitoring the weekly payment plan list to ensure tenants are keeping to their agreed payment plans / liaising with tenants if payment plan broken and record on CRM action taken.
- At each customer contact record full details as a file note, case report or on the computer system as appropriate. Ensure such records are clear, accurate and concise.
- Initiate or progress legal action where appropriate, within set timescales and according to established procedures.
- Collating and providing information to solicitors in order to commence legal action
- Escalate arrears which require legal action cases to the management team

Former Tenant Arrears

- Liaising with Trace Agency if no forwarding address given by former tenant who has outstanding arrears.
- Coordinating court actions through small claims court for recovery
- Requesting write offs if unable to recover payment, with supporting documents.
- Arrange write off to be actioned when request approved with supporting documents.

What you will bring:

We are looking for a highly organised individual, with an eye for detail, great self management skills, someone is proud of what they do and has a people friendly personality.

Essential requirements:

·Good organisational skills with the ability to prioritise workload
·Excellent communication skills (both written and verbal)
·Confident telephone manner
·Consistent friendly approach to clients
·Passion, energy and confidence
·Computer literate advanced excel skills

Where you will be based:

You will be based in our Media City office.
You will travel to other locations from time to time for meetings, conferences, awards and development days.

We offer:

A competitive salary of up to £26,000 per annum, 25 days annual leave (plus Bank Holidays), additional paid time off at Christmas, investment in your on-going training and development, and staff perks such as complimentary on site gym
Department - Credit Control
Contract type - Permanent
Hours - 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday

REF-227 090