On-site IT Support Engineer
other jobs IMT Resourcing Solutions
Added before 7 Days
- England,West Midlands,Herefordshire
- Full Time, Permanent
- £30,000 - £35,000 per annum
Job Description:
Role: On-site IT Support Engineer
Location: Client site + regional travel (On-site role)
Salary: £
Benefits: Company pension, training and certification support, varied client environments, career progression
Our client, a leading managed IT services provider supporting SMEs across the region, is hiring an On-site IT Support Engineer to provide dedicated support to a newly onboarded customer while also assisting the wider client base through remote support.
This role offers the opportunity to become a trusted technical presence on a key customer site while remaining closely connected to the wider service desk team. You’ll play an important role in ensuring reliable day-to-day IT operations and delivering a high standard of support across multiple environments.
What you’ll do
*Provide on-site IT support for a key customer, acting as the primary technical contact
*Deliver remote support to additional customers as part of the wider service team
*Diagnose and resolve hardware, software, and network issues across Windows environments
*Support user onboarding, device setup, and system configuration
*Maintain accurate documentation, ticket updates, and technical records
You’ll work closely with the service desk, infrastructure engineers, and client stakeholders to ensure smooth IT operations and a consistently high level of service.
What we’re looking for
*Experience in IT support, service desk, or field engineering roles
*Strong knowledge of Windows operating systems and Microsoft environments
*Experience troubleshooting hardware, networking, and user issues
*Excellent communication and customer service skills
*A full UK driving licence and willingness to travel to client sites where required
The ideal candidate will bring a proactive mindset, strong problem-solving ability, and a customer-first approach, and enjoy working in a varied, hands-on support environment.
Why join?
*Opportunity to become the trusted on-site engineer for a key customer
*Exposure to multiple client environments and technologies
*Supportive technical team and knowledge-sharing culture
*Training and professional development opportunities
?
Apply now to join a growing IT services team delivering reliable technology support to businesses across the region.
Location: Client site + regional travel (On-site role)
Salary: £
Benefits: Company pension, training and certification support, varied client environments, career progression
Our client, a leading managed IT services provider supporting SMEs across the region, is hiring an On-site IT Support Engineer to provide dedicated support to a newly onboarded customer while also assisting the wider client base through remote support.
This role offers the opportunity to become a trusted technical presence on a key customer site while remaining closely connected to the wider service desk team. You’ll play an important role in ensuring reliable day-to-day IT operations and delivering a high standard of support across multiple environments.
What you’ll do
*Provide on-site IT support for a key customer, acting as the primary technical contact
*Deliver remote support to additional customers as part of the wider service team
*Diagnose and resolve hardware, software, and network issues across Windows environments
*Support user onboarding, device setup, and system configuration
*Maintain accurate documentation, ticket updates, and technical records
You’ll work closely with the service desk, infrastructure engineers, and client stakeholders to ensure smooth IT operations and a consistently high level of service.
What we’re looking for
*Experience in IT support, service desk, or field engineering roles
*Strong knowledge of Windows operating systems and Microsoft environments
*Experience troubleshooting hardware, networking, and user issues
*Excellent communication and customer service skills
*A full UK driving licence and willingness to travel to client sites where required
The ideal candidate will bring a proactive mindset, strong problem-solving ability, and a customer-first approach, and enjoy working in a varied, hands-on support environment.
Why join?
*Opportunity to become the trusted on-site engineer for a key customer
*Exposure to multiple client environments and technologies
*Supportive technical team and knowledge-sharing culture
*Training and professional development opportunities
?
Apply now to join a growing IT services team delivering reliable technology support to businesses across the region.
Job number 3494031
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Company Details:
IMT Resourcing Solutions
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