Senior Relationship Manager - Intermediary
other jobs LJ Recruitment
Added before 8 Days
- England,London,City of London
- Full Time, Permanent
- £70,000 per annum
Job Description:
Senior Relationship Manager (Intermediary)Location: London
Employment Type: Permanent | Full-Time
Salary: Up to £70,000
Working Pattern: Onsite - 5 days per week (no hybrid working)
About the RoleWe are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance.
Reporting to the Head of Islamic Banking & Intermediary Business, the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions.
Key ResponsibilitiesRelationship Management & Business Development*Manage and grow relationships with commercial clients ranging from SME to Corporate.
*Develop and maintain strong partnerships with intermediaries to generate new business opportunities.
*Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products.
*Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions.
Corporate Portfolio & Credit Management*Manage a portfolio of corporate credit accounts with varying turnover and exposure levels.
*Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis.
*Monitor account performance, payment behaviour, and portfolio health.
*Conduct regular client visits to strengthen relationships and enhance account profitability.
Monitoring, Reporting & Documentation*Ensure facility documentation and account records remain accurate and up to date.
*Monitor credit utilisation, business volumes, TR maturities, and PAD retirements.
*Provide regular MIS and performance updates to senior management.
Remedial & Risk Management*Identify early warning indicators and proactively escalate concerns.
*Follow up on overdue accounts and coordinate transfer to Recovery where required.
*Provide full documentation and ongoing support to recovery teams.
Team Development & Leadership*Advise and guide Assistant Relationship Managers on routine and complex matters.
*Line-manage junior support staff and Relationship Support Officers where applicable.
*Support team development through coaching, feedback, and performance management.
Customer Service & Stakeholder Engagement*Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses.
*Handle complex customer queries and complaints professionally.
*Ensure customer data accuracy and compliance with internal procedures.
*Represent the organisation positively with clients, intermediaries, and internal stakeholders.
Projects & Continuous Improvement*Contribute to special projects and initiatives as assigned.
*Identify process gaps and recommend improvements to enhance efficiency and control.
*Participate actively in team meetings, training, and professional development.
Regulatory & Conduct Responsibilities*Comply with all FCA and PRA Conduct Rules and Certification Regime requirements.
*Act with integrity, skill, care, and diligence at all times.
*Ensure effective control, compliance, and oversight within areas of responsibility.
*Promote fair customer outcomes and sound market conduct.
Experience & Qualifications*Minimum 5 years’ experience in a Relationship Manager or Senior Relationship Manager role within banking.
*Strong background in commercial lending, intermediary banking, and portfolio management.
*Proven experience in credit analysis, customer relationship management, and negotiation.
*Line management experience preferred.
*Commitment to ongoing Continuing Professional Development (CPD) and regulatory training.
Key Skills & Competencies*Commercial and SME Banking Expertise
*Intermediary Relationship Management
*Credit & Financial Analysis
*Regulatory & Conduct Risk Awareness
*Negotiation & Stakeholder Engagement
*Customer Service Excellence
*Strong Numerical & Financial Acumen
Employment Type: Permanent | Full-Time
Salary: Up to £70,000
Working Pattern: Onsite - 5 days per week (no hybrid working)
About the RoleWe are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance.
Reporting to the Head of Islamic Banking & Intermediary Business, the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions.
Key ResponsibilitiesRelationship Management & Business Development*Manage and grow relationships with commercial clients ranging from SME to Corporate.
*Develop and maintain strong partnerships with intermediaries to generate new business opportunities.
*Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products.
*Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions.
Corporate Portfolio & Credit Management*Manage a portfolio of corporate credit accounts with varying turnover and exposure levels.
*Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis.
*Monitor account performance, payment behaviour, and portfolio health.
*Conduct regular client visits to strengthen relationships and enhance account profitability.
Monitoring, Reporting & Documentation*Ensure facility documentation and account records remain accurate and up to date.
*Monitor credit utilisation, business volumes, TR maturities, and PAD retirements.
*Provide regular MIS and performance updates to senior management.
Remedial & Risk Management*Identify early warning indicators and proactively escalate concerns.
*Follow up on overdue accounts and coordinate transfer to Recovery where required.
*Provide full documentation and ongoing support to recovery teams.
Team Development & Leadership*Advise and guide Assistant Relationship Managers on routine and complex matters.
*Line-manage junior support staff and Relationship Support Officers where applicable.
*Support team development through coaching, feedback, and performance management.
Customer Service & Stakeholder Engagement*Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses.
*Handle complex customer queries and complaints professionally.
*Ensure customer data accuracy and compliance with internal procedures.
*Represent the organisation positively with clients, intermediaries, and internal stakeholders.
Projects & Continuous Improvement*Contribute to special projects and initiatives as assigned.
*Identify process gaps and recommend improvements to enhance efficiency and control.
*Participate actively in team meetings, training, and professional development.
Regulatory & Conduct Responsibilities*Comply with all FCA and PRA Conduct Rules and Certification Regime requirements.
*Act with integrity, skill, care, and diligence at all times.
*Ensure effective control, compliance, and oversight within areas of responsibility.
*Promote fair customer outcomes and sound market conduct.
Experience & Qualifications*Minimum 5 years’ experience in a Relationship Manager or Senior Relationship Manager role within banking.
*Strong background in commercial lending, intermediary banking, and portfolio management.
*Proven experience in credit analysis, customer relationship management, and negotiation.
*Line management experience preferred.
*Commitment to ongoing Continuing Professional Development (CPD) and regulatory training.
Key Skills & Competencies*Commercial and SME Banking Expertise
*Intermediary Relationship Management
*Credit & Financial Analysis
*Regulatory & Conduct Risk Awareness
*Negotiation & Stakeholder Engagement
*Customer Service Excellence
*Strong Numerical & Financial Acumen
Job number 3494426
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