At Adaptable Recruitment, we’re delighted to be supporting a leading financial services organisation with a fantastic opportunity for a Customer Services Executive within their growing pensions administration team. This is a brilliant role for someone who loves accuracy, responsibility and delivering high quality service.Salary: Up to £30,000 depending on experience
Location: Liverpool - Hybrid option - 1 day from home
Industry: Financial Services / Pensions Administration
Employment Type: Full time - Permanent
Reporting to: Team Manager

Job Summary: A leading financial services provider is seeking a Customer Services Executive to support the processing of income payments, death benefits, divorce cases and regulatory reporting within a pensions environment. This role ensures accurate administration, compliance with legislation, and a professional service to members and advisers.
Main Responsibilities to include: *Manage the end to end processing of income, benefit and payroll activities.
*Apply Scheme rules, legislation and internal controls accurately.
*Ensure full compliance with regulatory and statutory reporting timelines.
*Handle death benefit cases with sensitivity, confidentiality and professionalism.
*Maintain and organise all required statutory documentation.
*Prepare and submit regulatory reports with high levels of accuracy.
*Develop effective working relationships with members, advisers and internal teams.
The Ideal Candidate: *Highly organised with strong attention to detail.
*Comfortable working with financial data and regulated processes.
*Able to handle sensitive cases with discretion and care.
*Strong communicator, both written and verbal.
*Thrives in a structured, deadline driven environment.
*Professional, proactive and committed to delivering a high quality service.
Qualifications, Skills & Experience Required:Essential Knowledge
*Understanding of legislation surrounding income and benefit payments.
*Awareness of death benefit and divorce case administration.
*Familiarity with payroll processes, controls and reconciliation.

Skills
*Strong numerical accuracy and data analysis skills.
*Ability to identify errors and inconsistencies.
*Excellent attention to detail across financial and personal data.
*Clear, professional communication with a range of stakeholders.
*Ability to prioritise workloads to meet legal and payroll deadlines.

Experience
*Income, benefits or payroll administration experience.
*Exposure to death benefits or divorce?related casework.
*Experience preparing and submitting regulatory reports.
*Background in a regulated, audited or controlled environment.
*Relevant qualifications in payroll, pensions, finance or administration (or equivalent experience).