Purpose of the Role
To provide support to the progression team in the delivery of a high quality service for the benefit of tenants and our Client. Working on a large Build to Rent portfolio, supporting both office and site based teams. The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.
Key Responsibilities
*Assist in the general tenancy administration of properties under the direction of the Portfolio Manager(s)
*Deal with enquiries from tenants, third party referencing companies, utility providers, local authorities, etc
*Following the tenancy journey from offer stage to move in, including ID checks, referencing applicants, issuing Tenancy Agreements and ensuring full regulatory compliance
*Drafting and serving Section 13 notices
*Keeping up to date with changes to tenancy legislation
*Working with the onsite teams to understand the local markets
*Updating utility providers and local authorities of tenancy changes
*Ensuring all tenancies meet licencing requirements for the relevant local authority
*Liaise with the Accounts Department to ensure accuracy of Tenant Demands, receipt of holding deposits and registration of Tenancy Deposits.
*Undertake specific projects as requested by line manager
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
*Previous property experience in an administrative capacity
*Good organisational skills
*Good verbal and written communication skills with a positive attitude and attention to detail
*Excellent time management
*Ability to multitask and to work accurately and effectively under pressure
*Must understand the principles and practice of customer service
*Ability to work in a team and understand team dynamics
*Must be computer literate in Microsoft Office
Working Hours - Fixed Term Contract April – October. Monday – Friday 9am – 5.30pm
Salary - £31K pro rata’d
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Please see our Benefits Booklet for more information.