Key Responsibilities

• Provide an exceptional guest experience from check-in to check out
• Ensure the safety and security of guests and the hotel during the night by conducting regular walk abouts throughout the hotel, checking that doors are locked, fire doors are closed and that there are no health & safety hazards
• Ensure a presence on the front desk throughout the night
• Ensure guests requests are delivered with efficiency
• Ensure that public areas are maintained clean, neat, and tidy
• Liaise with the day team to ensure effective handovers
• Provide overnight cover in absence of the reservations team
• Be personally responsible for application of Health and Safety Hotel Policy
• Work cohesively with the management team to achieve our shared goals
• To ensure all comments are passed on to the Front Office and Assistant Front Office Manager with regards to any complaints, and ensure a manager speaks to the guests.
• To maintain 90%+ scores in audits conducted by mystery guests and associated brands (AA, Relais & Chateaux, Pride of Britain).
• To attend cross training & training courses as required.
• To ensure that the agreed standard of personal presentation is adhered to at all times.
Key Skills, Qualities & Experience

• Friendly, courteous and helpful with excellent communication skills
• Detail orientated and drives standards
• Ability to meet deadlines and work under pressure
• Hands on approach to work, always being productive and looking to improve
• Enthusiastic about delivering great customer service to all our guests at Grantley Hall
• Possess a positive attitude and a desire to learn
• Motivated to go the extra mile for guests and colleagues
• Full UK driving licence is required