Key Responsibilities

• Know all of the Spa Lounge Food & Beverage menu, enabling you to assist with any guest queries
• Take a leadership role in engaging with guests and team members to meet and exceed their needs
• Ensure that guest needs are met and that they are looked over from the minute they arrive to their departure
• Maintain good working relationships with colleagues and all other departments
• Arrange for special services requested by the guest
• Assist the Three Graces reception team daily with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings.
Key Skills, Qualities & Experience
• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team