?? Preston

?? Full-time | Permanent
We are a market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure.
Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure.
The Role...
*To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary.
*To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
*Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
*To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
*To create user accounts for new starters on AD, Email systems and ERP systems
*Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s.
*To install and configure operating systems and other software to agreed standards.
*Assist in the compilation and maintenance of an accurate inventory of hardware and software.
*To provide at all times, a professional, courteous and rapid response to individual users.
About You
*Good analytical and problem-solving skills.
*Ability to manage own workload and prioritise jobs appropriately.
*Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
*Ability to handle confidential information.
*Good communication skills, even when under pressure.
*Attention to detail.
*Ability to follow established IT policies and procedures.
*Willingness to develop role as business grows.
*Good analytical and problem-solving skills.
*Ability to manage own workload and prioritise jobs appropriately.
*Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
*Ability to handle confidential information.
*Good communication skills, even when under pressure.
*Attention to detail.
*Ability to follow established IT policies and procedures.
*Willingness to develop role as business grows.
A recent working knowledge will be required of:
*Microsoft Windows Server
*Active Directory
*Office 365
*Microsoft Windows 11/10
*iOS
*PC/laptop hardware
*Multifunction, plotter, laser and label printers
*Server/storage hardware
*Virtualisation technology
*Networking - switches, routers, wireless and VPN
*IP Telephony
What’s in it for you?
*£28,000 - £30,000
*25 days holidays plus bank holidays
*Monday - Friday 08.30am - 5pm - in office role
*Free on site parking
*Pension scheme
*Cycle to scheme work, gym onsite
*Hardship fund
*Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc

Not ready to apply?
If you’re looking for some more information, then please give us a call
Speak to Amy Hutcheson
Principal Consultant

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