This is an exciting opportunity to join a growing British womenswear brand known for beautifully designed clothing in natural fabrics. The brand focuses on sustainable, stylish simplicity and comfort, with a strong emphasis on caring for both people and the planet.
The business operates a successful e-commerce platform and has standalone stores Mayfair and King’s Road
Established 11 years ago, the company is profitable and has achieved significant year-on-year growth since 2015.
The Role
As a Retail Sales Associate, you will play a key role in delivering an exceptional customer experience, both in-store and across phone and email channels. You will act as a brand ambassador, ensuring customers receive knowledgeable, thoughtful and confident service at all times.
Key Responsibilities
• Deliver excellent customer service via phone, email and face-to-face interactions
• Develop a strong understanding of the brand strategy and current product range
• Maintain awareness of new products, styles, fits and fabric qualities
• Confidently assess customer needs and make appropriate product recommendations
• Provide tactful and authoritative styling and product advice
• Professionally manage customer sales, returns, store transfers and deliveries in line with company procedures
• Handle delicate or sensitive customer issues with care and professionalism




Candidate Profile
• Confident and personable with excellent communication skills
• Strong telephone manner
• Detail-oriented and organised
• Comfortable using retail systems and technology
• Passionate about fashion, sustainability and delivering a premium customer experience