Travel Consultant (Part-Time)
Stoke on Trent
£12.71 per hour plus commission and flexible working

My client is an established boutique travel business specialising in personalised, high-touch leisure travel is seeking an experienced Travel Consultant to join the team on a part-time basis. The business prides itself on expert advice, exceptional customer service and building long-term client relationships that result in memorable, tailored travel experiences.

The Role

This is a hands-on position suited to someone with proven experience within the travel industry and a strong understanding of how leisure travel packages are structured, priced and booked.
You will play a key role in managing enquiries, supporting sales activity and overseeing bookings from initial enquiry through to post-booking liaison with tour operators and suppliers.
The role is hourly paid with commission linked to confirmed sales and offers a blend of office-based and remote working.
Hours will vary between 15 - 20 hours per week, depending on business demand.

Key Responsibilities

Customer Service & Sales
*Managing inbound and outbound customer enquiries via telephone, email and messaging
*Confidently discussing and structuring travel packages (flights, accommodation, transfers and added extras)
*Liaising with tour operators and suppliers throughout the enquiry and booking process
*Supporting clients from enquiry through to confirmed booking and beyond
*Contributing to sales performance and revenue generation
*Delivering consistently high levels of personalised customer service

Administration & Systems
*Managing enquiries and bookings accurately using back-office and booking systems
*Maintaining detailed and up-to-date client records
*Producing correspondence and documentation using Microsoft Office
*Liaising with suppliers post-booking to ensure smooth service delivery
*Supporting general administrative tasks as required

Skills & Experience Required

Essential:
*Previous experience within the travel industry
*Strong knowledge of structuring and booking leisure travel packages
*Confident and professional telephone manner
*Experience liaising with tour operators and suppliers
*Competent using Microsoft Office and CRM/booking systems
*Organised, reliable and able to work independently

Desirable:
*Background in personalised or boutique travel services
*Comfortable working in a flexible or hybrid environment

If you are ready to take a step into making people’s dreams come true, we would love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process.

Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.