Service Reception Manager – Hedge End
Salary: £35,000 – £45,000 (depending on experience) + bonus
Location: Hedge End
Pembrook Resourcing are currently recruiting on behalf of a well-established dealership for an experienced Service Reception Manager to join their busy aftersales department in the Hedge End area. This is a fantastic opportunity for someone with strong leadership skills and a background in automotive aftersales to manage and develop a successful front-of-house service team.
The RoleAs a Service Reception Manager, you will be responsible for overseeing the day-to-day running of the service reception, ensuring customers receive outstanding service while supporting the aftersales team in achieving departmental targets.
Key Responsibilities*Managing and supporting the Service Advisor team
*Ensuring a high level of customer service is delivered at all times
*Overseeing workshop bookings and diary management
*Handling customer queries, complaints, and escalations professionally
*Monitoring service department performance and KPIs
*Supporting the Service Manager in driving aftersales revenue
*Ensuring all service administration and processes are completed accurately
*Maintaining strong communication between the service reception and workshop
Requirements*Previous experience within a Service Advisor / Service Reception Manager role in the motor trade
*Strong leadership and team management skills
*Excellent customer service and communication abilities
*Ability to work in a fast-paced dealership environment
*Strong organisational and administrative skills
*Full UK driving licence
Benefits*Competitive salary with bonus potential
*Company pension scheme
*Ongoing training and development
*Career progression opportunities
*Supportive and professional working environment