An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency.


Key Responsibilities:
*Provide high-quality technical support to customers, aiming for first-time resolution of enquiries
*Build and maintain strong relationships with service agents, dealers, and internal stakeholders
*Take ownership of customer interactions from enquiry through to resolution
*Authorise product collections and arrange warranty repairs when required
*Identify opportunities to improve efficiency and contribute to operational excellence

Skills & Experience:
*1–2 years’ experience in an after-sales, technical support, or customer support environment
*Excellent interpersonal and communication skills with the ability to engage at all levels
*Strong written and verbal communication skills, particularly when handling customer queries or complaints
*Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations
*Professional and empathetic approach to problem solving
Personal Attributes:
*Self-motivated, enthusiastic, and customer-focused
*Highly organised with strong attention to detail
*Adaptable and able to manage changing priorities
*Committed to continuous learning and personal development
Benefits:
*25 days holiday + bank holidays

*Private Medical & Dental Insurance

*Group Life Assurance Benefits

*Annual Gym Allowance

*Discounted products