Service Team Leader - IDVA (Domestic Abuse)
Salary: £31,350 a year
Location: Derbyshire
Hours per week: 37.5
Contract type: Fixed Term


As an IDVA Service Team Leader, you’ll oversee the day-to-day running of our Derbyshire IDVA Service. You’ll work with the service manager to manage and develop the team to work within a multi-agency framework to provide a quality and proactive service to people affected by domestic abuse. You’ll also be responsible for monitoring and developing the service to maintain positive stakeholder relationships.
Job requirements
*Work closely with the Service Manager to ensure customers receive a professional, timely and coordinated service with clear, up-to-date advice on available options.
*Lead on advocacy for customers with criminal justice services, housing, children’s and adult services, and other partner agencies.
*Lead, manage and support a team to deliver trauma-informed, person-centred services, ensuring staff work safely, effectively and efficiently.
*Support daily triage, allocation of cases and high-quality case management, including audits to ensure accurate records and GDPR compliance.
*Manage and resolve escalated customer issues and concerns.
*Monitor outcomes and reporting on case management systems to support service evaluation and stakeholder reporting.
*Participate in the Managers’ on-call rota and deputise for the Service Manager when required.
What we’re looking for
*Relevant IDVA qualification or willingness to complete Safelives training.
*A good level of education such as GCSE English and maths, or equivalent.
*Evidence of self-development or formal learning and development in sector skills.
*Minimum 2 years experience of supporting individuals who have
experienced domestic violence, forced marriage or ’honour-based violence’ in an IDVA role or equivalent.
*Experience in team leadership, supervision and case management.
*An understanding of domestic abuse, including the impact on those affected by it and the legal and practical remedies available to them.
*An understanding of safeguarding issues and procedures and legislation relating to domestic violence.
*Good crisis management skills and the ability to work effectively under pressure and to deadlines.
*IT literate and confident with Microsoft 365 and case management systems.
*DBS check and Police vetting.
*Full UK driving licence with access to own vehicle for work.
Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!
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