Our client is a leading provider of technology-driven facilities management solutions, working with over 30 blue-chip clients. They are expanding rapidly and are currently looking to take on an organised and proactive, friendly Customer Service Operator that can work in a team environment as a team player.
Duties
*Act as the first point of contact for all incoming client enquiries, providing professional and timely assistance.
*Support operations teams with reactive requests, quotations, and scheduling of tasks.
*Manage and respond to calls and emails courteously and efficiently.
*Use our in-house system and any other relevant software to log, update, and manage service requests.
*Liaise with and instruct suppliers to carry out works, monitor progress, and ensure event closure details are accurately recorded.
*Maintain up-to-date supplier contact details and service compliance documents.
*Ensure building and contact information is correctly maintained.
*Provide ad-hoc support to the Service Desk Manager, including cover for team absence due to holidays or sickness.
Skills and Experience
*Excellent communication skills, both written and verbal.
*Strong customer focus and problem-solving abilities.
*Ability to manage multiple tasks and prioritise effectively.
*Team player with a positive attitude and willingness to learn.
*Familiarity with Microsoft Office and task management software (desirable).
*Previous experience in facilities management or support service roles is a plus, but not required (full training provided).
On Offer:
*Competitive salary £26,500
*Full training and career development opportunities.
*A supportive team environment and room for growth.