Job Title: Customer Service Administrator
Location: Crawley/Gatwick - Parking onsite.
Working Pattern:
*On-site, Monday to Friday, 8:30am - 4:30pm
Key Responsibilities
*Process quotations, orders, and sales accurately and efficiently.
*Resolve customer issues by identifying causes and providing clear solutions.
*Assist customers by answering enquiries and sharing relevant product or service information.
*Maintain accurate customer records by updating account information within internal systems.
*Work effectively in a fast-paced office environment while managing multiple tasks and priorities.
*Maintain organised records of key information relating to customer accounts and prospects.
*Collaborate closely with internal teams to ensure a smooth and positive customer experience.
*Manage a portfolio of customer accounts and accurately report progress through a CRM system.
*Work alongside internal operational and product teams to deliver a seamless service to partners and customers.
Essential Skills & Experience
*Exceptional attention to detail.
*Experience working in a fast-paced office environment with the ability to manage multiple priorities.
*Strong organisational skills and the ability to maintain accurate records.
*Ability to take ownership of customer issues and follow them through to resolution.
*Excellent communication, reporting, and relationship-building skills.
*Proven ability to work to targets and deadlines.