Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3 Line IT Team Leader to join them on a permanent basis.
This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement.
What you’ll be doing:
As the 3rd Line Team Leader, you’ll provide day-to-day leadership, coordination, and accountability across a high-performing engineering team.
Team Leadership & People Development
*Allocate work, set priorities, and ensure effective rota coverage.
*Provide coaching, feedback, and regular 1:1 support.
*Contribute to performance management and staff development.
Operational Oversight
*Coordinate daily activity to ensure SLAs and KPIs are consistently achieved.
*Act as the senior escalation point for complex technical issues.
*Maintain structured ownership of key service areas and responsibilities.
Cross-Functional Collaboration
*Work closely with Service Desk leadership, project teams, and security teams.
*Participate in handovers, operational reviews, and service discussions.
Continuous Improvement
*Identify opportunities to streamline workflows and improve efficiency.
*Promote consistency, accountability, and high-quality service delivery.
*Support documentation, process development, and knowledge sharing.
What we’re looking for:
*Strong leadership qualities with the ability to coach, motivate, and guide others.
*Excellent communication skills and a collaborative approach.
*Proven experience in a technical environment, ideally within 3rd Line support.
*Strong organisational capability and the ability to manage priorities effectively.
*A proactive mindset with a passion for improving service quality and team performance.
Salary & Benefits:
Salary will be £35,000 - £37,500 per annum, plus full company benefits including:
*23 days holiday per year plus bank holidays
*Free on-site parking
*Private BUPA healthcare
*Group Income Protection
*Life Assurance
*A supportive, innovative and values-driven environment.
If you’re ready to make an impact and join a growing, future-focused company, apply now to be part of a team that values professionalism, innovation and trust.