Field Service Technician (Hardware Break/Fix) – HP & Lenovo
Location: LE, CV, B Postal Areas (UK)
Skill Level: Level 2 Technician
Start Date: 8 March 2026
Travel Requirement: Up to 50%+ daily travel Pay : £150.00

Role Overview
We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.
The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.
Key Responsibilities
*Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
*Conduct installation, maintenance, and replacement of hardware components.
*Respond to customer service requests and technical issues promptly.
*Maintain daily communication through phone, email, voicemail, and internal communication tools.
*Ensure all administrative tasks and service updates are completed accurately.
*Follow best practice standards and operational procedures.
*Maintain and manage tools, spare parts, and test equipment.
*Utilize escalation and support processes to resolve complex service issues.
*Travel extensively to customer locations across assigned regions.
*Lift and transport equipment or parts up to 25 kg.
Requirements
*Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
*Strong experience with HP and Lenovo hardware break/fix.
*Proven ability to troubleshoot hardware issues and resolve customer concerns.
*Comfortable working independently in a field-based role.
*Ability to travel extensively with extended periods of driving.
*Valid driver’s license and good driving record required.
*Ability to lift and carry equipment up to 25 kg.
Important Note
This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.