Available Homes Officer - Stevenage, Norwich or March
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Added before 4 Days
- England,East of England,Norfolk,Norwich
- Full Time, Temporary
- £18.43 per hour
Job Description:
Available Homes Officer
Locations: March, Norwich, or Stevenage (Ideally 1 Officer in March/Norwich + 1 in Stevenage)
Pay: £18.43 per hour
Requirements: Must have own car & be willing to travel | Basic DBS required
About the Role:
We are recruiting Available Homes Officers to support a leading housing provider in managing homes as they become available and ensuring they are let quickly, efficiently, and to the highest possible standard. This role is ideal for someone who is customer-focused, organised, and thrives in a fast-paced environment.
You will be responsible for managing the full lettings process — from end-of-tenancy through to sign-up — working closely with contractors, repairs, neighbourhood teams, and local authorities to minimise void times and improve the customer experience. The goal is simple: ensure homes are re-let swiftly while providing a high-quality, fair, and transparent service to customers.
Responsibilities:
*Manage the timely letting of properties to minimise rental income loss.
*Lead the end-of-tenancy process and attempt to retain tenants with positive tenancy histories.
*Coordinate with Neighbourhood, Repairs, Development teams, and contractors to ensure properties are ready to let within targets.
*Advertise homes directly and via local authorities according to nomination agreements.
*Liaise with local authorities to ensure homes are allocated in line with agreements and local need.
*Manage shortlisting, viewings, and applicant communication.
*Prepare tenancy agreements and conduct sign-ups, including in-notice viewings
*Provide housing options advice and maintain up-to-date knowledge of local markets
*Support neighbourhood teams in identifying hard-to-let homes and contributing to solutions
Requirements:
*Must have own car and be willing to travel between properties, local authority offices, and partner locations.
*Basic DBS required
*Ability to attend occasional evening or weekend meetings.
*Experience delivering high-quality customer service.
*Experience working with external partners
*Knowledge of Choice-Based Lettings, Allocations, Local Lettings Plans (desirable)
*Understanding of the social housing environment and relevant legislation
If you have the relevant experience and would like to apply, please submit your CV for consideration.
Locations: March, Norwich, or Stevenage (Ideally 1 Officer in March/Norwich + 1 in Stevenage)
Pay: £18.43 per hour
Requirements: Must have own car & be willing to travel | Basic DBS required
About the Role:
We are recruiting Available Homes Officers to support a leading housing provider in managing homes as they become available and ensuring they are let quickly, efficiently, and to the highest possible standard. This role is ideal for someone who is customer-focused, organised, and thrives in a fast-paced environment.
You will be responsible for managing the full lettings process — from end-of-tenancy through to sign-up — working closely with contractors, repairs, neighbourhood teams, and local authorities to minimise void times and improve the customer experience. The goal is simple: ensure homes are re-let swiftly while providing a high-quality, fair, and transparent service to customers.
Responsibilities:
*Manage the timely letting of properties to minimise rental income loss.
*Lead the end-of-tenancy process and attempt to retain tenants with positive tenancy histories.
*Coordinate with Neighbourhood, Repairs, Development teams, and contractors to ensure properties are ready to let within targets.
*Advertise homes directly and via local authorities according to nomination agreements.
*Liaise with local authorities to ensure homes are allocated in line with agreements and local need.
*Manage shortlisting, viewings, and applicant communication.
*Prepare tenancy agreements and conduct sign-ups, including in-notice viewings
*Provide housing options advice and maintain up-to-date knowledge of local markets
*Support neighbourhood teams in identifying hard-to-let homes and contributing to solutions
Requirements:
*Must have own car and be willing to travel between properties, local authority offices, and partner locations.
*Basic DBS required
*Ability to attend occasional evening or weekend meetings.
*Experience delivering high-quality customer service.
*Experience working with external partners
*Knowledge of Choice-Based Lettings, Allocations, Local Lettings Plans (desirable)
*Understanding of the social housing environment and relevant legislation
If you have the relevant experience and would like to apply, please submit your CV for consideration.
Job number 3500823
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