Senior Technical Claims Handler 8.1
Senior Technical Claims Handler working within our Large Loss Team.
Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value between £25,000 and £100,000
Acting as a referral point for technical guidance on indemnity, quantum, strategy & tactics
Responsibilities:
*Proactively managing claims in accordance with the Group philosophy, procedures & service levels.
*Controlling claim cost through effective negotiation around liability, quantum & procedural arguments.
*Maintaining good file discipline & accurate reserves, minimising the risk of late deterioration.
*Adherence to Large Loss procedures & authority limits.
*Developing and maintaining effective relationships with colleagues and business partners.
*Pro-actively managing personal training and development requirements.
*To ensure that regulatory requirements are met.
Qualifications:
*In-depth knowledge of personal injury claims with handling experience of Portal, Fast-Track, Intermediate Track & Multi Track claims and costs.
*Detailed understanding of complex indemnity issues & the liability tree applicable to a caseload which will include retail & commercial motor, fleet policies, self-drive hire & motor trade.
*Good knowledge of medical disciplines in relation to a wide range of complex injuries.
*Knowledge of current, relevant Case Law & commercial considerations.
*Strong customer service and communication skills & the ability to coach and support colleagues on technical topics.
*Able to work independently, manage and prioritise own workloads.
*An in-depth working knowledge of Civil Procedure Rules & Practice Directions, Protocols Road Traffic Act, Limitation Act with reference to specific legislation.
*Detailed knowledge of Part 7 & Part 8 – litigation is non-delegated authority – the ability to lead the case.
*Able to identify red flag indicators of fraud & / or higher value claims.