Microsoft Specialist (Teams & Copilot)
Role Type: Contract
Length: 4 weeks
Location: Remote
Rate: Competitive (Inside IR35)
Our client is seeking an experienced Microsoft Specialist to support their modern workplace and customer service transformation initiatives. You’ll play a key role in shaping their Microsoft Teams, Copilot, and Dynamics 365 environment, ensuring seamless communication, automation, and user experience enhancements.
Responsibilities:
*Serve as SME for Microsoft Teams and Microsoft Copilot, delivering best practice guidance and solution design.
*Configure and optimise Copilot Studio, including Voicebox routing and conversational workflows.
*Support and maintain Session Border Controllers (SBCs) for secure and reliable voice services.
*Enhance integrations between Dynamics 365 and our Customer Service Centre.
*Collaborate with cross-functional teams to develop and roll out new features and automations.
*Provide 3rd line support and drive continuous improvement.
*Stay current with Microsoft’s evolving road map and align solutions with future capabilities.
Key Skills & Experience:
*Strong hands on background in Microsoft Teams admin and voice capabilities.
*Deep knowledge of Copilot and Copilot Studio (routing, configuration, Voicebox).
*Experience configuring and supporting SBCs across major vendors.
*Working understanding of Dynamics 365, particularly in CSC environments.
*Ability to convert business requirements into clear technical solutions.
*Excellent troubleshooting skills and a proactive, solution-focused approach.
*Microsoft certifications are beneficial but not essential.
If this sounds like the role for you, please provide an up-to-date CV for consideration and apply NOW!