Property Credit ControllerLondon/ West End£35k- £40k3:2 work pattern
The role: To provide effective credit control, supporting the efficient and timely collection of occupier charges for your allocated Clients.
Duties:*Collection of outstanding monies due, including rent and service charges from occupiers in accordance with targets.
*Working with the Client Leads to understand and work towards the client’s arrears strategy, meeting service delivery expectations as well as the enforcement of any litigation
*Engage and communicate with occupiers, displaying exceptional service both verbally and in writing in a manner aligned with our Values to resolve and address challenging situations and disputes, resolving disputes while building relationships
*Monitoring and reporting of all arrears and payment plans to ensure the ability to enforce any CRAR or litigation action for any delinquency
*Compile and present reports for Clients or Property Management Teams including Aged Debts and Collection Performance reports.
*Working with the Cashiering team to identify occupier income and unallocated cash items
*Maintain accurate records including the Property Management Systems
*Monitoring statutory and internal compliance, ISO standards and any statutory timelines and escalation requirements
Requirements:
*Previous experience of collecting rent, rates and service charge arrears
*Experience of working with a large asset management system such as Yardi, Tramps or MRI product
*Excellent customer service skills.
Why should you work for this company?
* A chance to work for a leading property management firm
*Excellent training and personal development opportunities
*A friendly and welcoming culture
Interview process:
*Two stage process
*1st stage face to face
*2nd stage on Teams

If you would like further information on this opportunity please apply online with your updated CV.
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